Guarantees and warranty

Please note, the guarantee on products you purchase from Bathwaters is held directly with the brands and suppliers we work with.

Below you will find warranty information from each supplier. If you have any questions or queries, don’t hesitate to email or call us on 0330 058 6479. If the products you have purchased are our own brand, please contact us directly to discuss your requirements.


Please see the attached letter for warranty information from Duravit.

For any queries contact Duravit directly at or call on 01908 286680 (option 2).


To register your warranty with Roman, please visit the guarantee registration page:

You can view the full terms and conditions at:

To contact Roman’s customer service team, email or call on 01325 328033.

Hansgrohe and Axor

For any queries on the five-year manufacturer’s guarantee from Hansgrohe and Axor, email or call 01372 465655 (option 1).

You can also view full details of the guarantee here.


For all queries regarding the guarantees on Bathwaters products, please email or call 0330 058 6479 and we will be happy to help.